Time of Day Routing

Overview

Requirements: Dynasky access with Office Manager role or higher

  1. Click on the DID you wish to set up TOD routing on.
  2. Set Enable Time Frames to Yes.
  3. Set Timezone to the company’s default timezone.
    Note:  If you do not see Enable Time Frames, open a support case to ensure that the domain is not set to residential.

Configure Routing – Business Hours

  1. On the dropdown for Select time frame for new rule, click on Business Hours. 
  2. Click the green + to add the rule.
  3. Set the Treatment and Destination to the appropriate place.
  4. Using the arrows at the left drag the Holidays rule to the top of the list.
  5. Click Save.

Configure Routing – Holidays

  1. From the Inventory list, click on the TOD routed DID.
  2. On the dropdown for Select time frame for new rule, click on Holiday.
  3. Click the green + to add the rule.
  4. Set the Treatment and Destination to the appropriate place.
  5. Using the arrows at the left drag the Holidays rule to the top of the list.
  6. Click Save.

Configure Routing – After Hours

  1. From the Inventory list, click on the TOD routed DID
  1. Set the Treatment and Destination to the appropriate place
  1. Click Save