Time Frame

Create a New Time Frame

1. Click Add Time Frame.
   

2. Choose a descriptive name for the time frame.
   

3. Select when you would like the time frame to occur:
   • Always: Applies 24/7. Primarily used for routing for an unspecified period of time
   • Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours or scheduling rules
   • Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings
4. Click Save

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Example: Always

1. Click Add Time Frame
2. Name: Always
3. When: Always
4. Click Save.
   

Example: Business Hours

1. Click Add Time Frame
2. Name: Always
3. When: Days of the week and times
4. Select the checkboxes for Monday, Tuesday, Wednesday, Thursday, and Friday. The system will default to 9 AM to 5 PM for each day.
5. Click Save.
   

Example: Holidays

1. Click Add Time Frame
2. Name: Holidays
3. When: Specific dates or ranges
4. Using the calendar icon select the date for each holiday you want to add
5. For additional dates use the green add icon at the right 
6. Click Save.