How can I forward my phone to someone and then have the call end up in my mailbox if they don’t answer?

Issue: Customer would like to forward his extension to another extension on no answer and then come back to their VM if they don’t pick up.

Redolution: On Netsapian system only, If you set the phone to ring no answer to user…, then the call will take the rules of the user you forwarded the phone to. If you set the phone to ring no answer to phone…, then the call will route back to the original user’s mailbox.

e.g. user 202 should rna to ‘phone-121’