Auto-Attendant

How to manage Auto Attendants

Requirements: Dynasky access with Office Manager role or higher

Go to Auto Attendants tab and then Select the extension of the Auto Attendant you wish to manage.

Intro Greeting

The uploaded audio here will always play first before Menu Prompt.

Menu Prompt

Edit button

Clicking this would open a new window where you have options on how do you want to setup the audio.

Options:
1. Uploading an audio file
2. Using the Text to Speech. Click here to listen for the available voices.
3. Recording from your phone

Dial Pad Menu

This are the option buttons that a caller can press while listening to the Auto Attendant’s audio. Users can program option 0 to 9 and the * (star) key.

Dial Pad Menu Applications

Auto Attendant Applications

  • User: Transfer call to any user or extension.
    NOTE: Make sure Enable Enhanced Voicemail is unchecked 
  • Conference: Transfer call to any conference bridge.
  • Call Queue: Transfer call to any call queue.
  • Directory: Plays a company directory with a dial by name. Any users that have the “List Directory” option will be listed here.
  • Voicemail: Sends call directly to a user’s voicemail box. 
    NOTE: Make sure Enable Enhanced Voicemail is unchecked
  • Voicemail Management: Allows the caller to access any user’s voicemail and change administrative options. Requires extension number and password for access.
  • External Number: Forward to an offnet number (cell phone or answering service)
  • Play Message: Plays a recorded message, then gives you the option to transfer the caller.
  • Repeat Prompt: Repeats Menu Prompt
  • Add Tier: Adds another level of Auto Attendant menus


Dial Pad Menu Settings


Clicking would open a new window.

  • Dial by Extension: Allows callers to dial a party’s extension instead of an option
  • If no key pressed: Option to follow if no key is pressed.
  • If unassigned key pressed: Option to follow if a wrong key is pressed.

Select your options and click the Save button.