Allowing and blocking calls

Overview

Requirements: Dynasky access with Office Manager role or higher

  1. Select the User
  2. Go to Answering Rules

3. On the right, click on the Allow/Block button

  1. On incoming potential spam call:
    Notify: Will show Spam on caller ID
    Send to Voicemail: Send potential spam calls to voicemail right away
    Drop call: Would send the caller to busy
    Screen call: Would ask the caller to Press 1 to proceed
  2. To Allow you will enter the number on the Allowed Numbers.
    • Note: Allowing a specific number will make it so it is not subject to DND or Call Screening. This will not make it so their number is the only number allowed to call the affected extension.
  3. To Block, you will enter the number on the Blocked Numbers.
    • Note: Calls from blocked numbers will be dropped immediately.
  4. Once done adding numbers click Done.